A Conceptual Framework of Total Quality Management (TQM) Practices and Organization Performance for Jordanian ICT Companies
Keywords:
total quality management, organization performanceAbstract
The present paper seeks to review the literature regarding the relationship between total quality management practices (TQM) and organization performance (OP) in the information and communication technology sector (ICT) in Jordan. Also, it develops a new conceptual framework for this relationship. This paper has adopted practices of TQM based on the national award in Jordan called "King Abdullah II Award for Excellence" (KAAE). This model would help decision-makers, practitioners, and managers of TQM have a better understanding of the TQM practices and focus on identified practices while applying TQM in the Jordanian ICT companies. Further, it is necessary to test the validity of this model later by collecting the primary data from ICT companies.
Downloads
Published
Issue
Section
License
Terms and conditions of Creative Commons Attribution 4.0 International License apply to all published manuscripts. This Journal is licensed under a Creative Commons Attribution 4.0 International License. This licence allows authors to use all articles, data sets, graphics and appendices in data mining applications, search engines, web sites, blogs and other platforms by providing appropriate reference. The journal allows the author(s) to hold the copyright without restrictions and will retain publishing rights without restrictions.
A competing interest exists when professional judgment concerning the validity of research is influenced by a secondary interest, such as financial gain. We require that our authors reveal all possible conflicts of interest in their submitted manuscripts.
The Editor reserves the right to shorten and adjust texts. Significant changes in the text will be agreed with the Authors.