The Effect of Hygiene and Sanitation on Customer Satisfaction in the Canteen of Trisakti Institute of Tourism, Jakarta

Authors

  • Wijayanti Dewi Prabandari
  • Vienna Artina Sembiring
  • Dita Wendy Anggraini

DOI:

https://doi.org/10.59573/emsj.7(1).2023.16

Keywords:

hygiene and sanitation, customer satisfaction, the canteen of Trisakti Institute of Tourism

Abstract

Canteen is a place in school or college that is used by the whole community at school to recess and eat their food. The person who in charge of managing the canteen should pay attention to the hygiene and sanitation and the food handlers in there. This study aims is to determine the influence of hygiene and sanitation on customer satisfaction in the canteen of Trisakti Institute of Tourism. The type of research is descriptive quantitative with questionnaire method and looking for influence between hygiene and sanitation on customer satisfaction. Total of respondents were 100 respondents. This research used SPSS program version 22 as a tool in processing data. From the result of correlation coefficient test equal to 0,388, relationship between hygiene and sanitation with customer satisfaction is low with positive linear relationship. While the result of determination coefficient test shows if the influence of hygiene and sanitation is 15%, the remaining 75% influenced by other variables that are not included in this study.

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Published

2023-05-08

Issue

Vol. 7 No. 1 (2023)

Section

Articles

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